Our client is a family owned and operated retail business which has successfully been offering top quality home furnishing products to Western Canada for over 40 years. Reporting to the President and CIO, the Director of Online Ops will be responsible for planning, managing, monitoring and enhancing their entire online presence.

The company has a value-driven culture where individuals truly matter, and they are looking for a passionate, energetic and highly accomplished leader to join the team.

Key Responsibilities:

• Manage and develop a cross functional team of UX Design, Web Development, Content Strategy and Product Merchandising

• Develop and implement omni channel strategies to support both retail brick & mortar sales and eCommerce initiatives through our web properties.

• Own the web properties roadmap across web architecture, content and optimization. Drive project management across UX, web development, web engineering and product marketing teams by building an agile project management approach.

• Maintain existing website operation, including implementation of CMS and content updates, along with troubleshooting and website issues

• Collaborate with executives and stakeholders to ensure the website is a lead generator, drives organic traffic, clearly delivers our brand message, reflects our integrated marketing campaigns, and delivers a superior user experience

• Drive a data-driven, iterative approach to optimize user experience and enhance website performance

• Keep up-to-date with industry best practices and monitoring of competitor websites

• Own highly visible demand generation focused web projects from beginning to end, including gathering of requirements, design and development, and launch and support.

• Work with marketing team to align website initiatives with departmental and local region-specific goals

• Proactively scope and present new ideas to improve our website experience for prospects, leads, partners, and existing customers.

• Assess and evaluate new technology platforms, initiatives, and vendors to ensure alignment with company strategy and goals, with a lens to customer engagement and satisfaction

• Continuously improve the online customer experience by leading with a customer-centric philosophy and prioritizing customer journey above all else

• Manage and support the product merchandising team responsible for maintaining enhanced product information for all supported brands and products

• Manage integration of external and internal resources to maintain accuracy and reliability of web systems, programs and technical solutions

• Manage budgets and contracts with external suppliers and develop and maintain a collaborative relationship with suppliers to manage quality and delivery on specific contracts of service.

Experience & Qualifications:

• 7+ years of experience as a web strategy and/or technology leader in a growing multichannel organization

• 5+ years of project management experience with large, multi-resource projects

• Track record of success developing and executing successful web properties

• Proven experience in supporting multi-platform systems and related applications, particularly enterprise level digital product and eCommerce platforms

• Demonstrated understanding of internet technology and protocols from a technical and business perspective

• Proven experience in technical and content SEO best practices, User Experience and UX design

• Proven analytical and problem-solving abilities, highly self-motivated

• Experience with online merchandising, marketing and vendor selection and management

• Proficient with Google Analytics

• Familiarity with financials and budgeting

• Experience translating business objectives into technology and operational processes to achieve goals

• Tremendous work ethic and passion with a drive for results

• Results-oriented and process driven, with demonstrated ability to lead and get results through others

• An obsession for creating customer experiences that surprise, delight and convert

• Great judgment and decision-making ability with a focus on customer experience

• Ability to balance the needs of a diverse group of individuals, effectively managing varying expectations and requirements

• A post-secondary degree from an accredited post-secondary institution in an applicable field such as computer science, software engineering, programming or related field.

The combination of a collaborative culture and competitive compensation package makes this opportunity unique. If this excites you, please reach out.

Contact:
Amanda Du Toit amanda@corporate.bc.ca
Tim Swanson tim@corporate.bc.ca